Work Experience >> USWeb/CKS
04/97-01/00 USWeb/CKS Seattle, Washington
USWeb/CKS was in the year 2000 the world's largest publicly traded internet development company, with 10,000 employees and over 90 offices worldwide (changed company name to MarchFirst in 2000). I was among the first 150 employees of USWeb in 1997 as my previous company Cosmix was purchased to become its fourth office location. Our Seattle branch was known as a flagship office, with heavy ties to Microsoft and a staff of over 140 people at its peak.
I began my tenure with USWeb in 1997 as a Web developer and Coordinator of the maintenance department, building new Web sites and managing the hosting, maintenance and sales of small enhancement projects with previous Cosmix clients. I was promoted to Project Coordinator in mid-1997 and began to take the lead project management role in new client projects of various size and scope. I also played the Business Analyst and Interactive Producer role in some projects while managing others simultaneously. In 1999, I was promoted to Strategic Consultant performing strategy and account direction duties, and led Achieva.com, a large complex Dotcom engagement.
Title: Strategic Consultant (Full-Time)
Client: Achieva College Prep Solutions - www.achieva.com
Lead Strategy Consultant and Account Director for the Achieva.com Project. Achieva is a leader in the field of University admission preparation for high school students in the United States
Scope: Achieva was a brick and mortar company that specialized in counseling high school students with the college admission process, placing many students at ivy League schools around the country. Their vision was to take the entire process online, allowing a student to take all of their courses through the Web in an interactive e-learning environment. This was a multi-phase Dotcom project involving over 25 internal staff, many software and service vendors and a total budget of near 2 million dollars over 2 phases. The first phase launch was an extensive effort, involving many parts: A large sales front web site that detailed the programs to perspective parents and students and displayed an 8 minute flash demo (a $300,000 project in itself) and full e-commerce and credit card capabilities to allow for the purchasing of the online program. The online program itself was extensive, with 7 different course modules, online file creation and management for the students and flash educational movies with voice over for each module. The project launched successfully and was introduced to the marketplace. Achieva has since merged with its competitor, Kaplan Inc.
Role: My role on Achieva was Lead Strategy Consultant and Account Director. I was introduced to the client pre-sales as project lead and led the client through initial scoping cycles to define the budget, scope and scale of the project. I then wrote the contract for the first phase, presented it to the client and was successful in winning the project. The project began with multiple JAD sessions and market gap analysis to define vision and scope. I led these sessions and played the lead role in helping the client decide how to take their program online in an e-learning environment and helped shape the site features and functionality. My role as Account Director was then to be the main client contact, oversee the development team, assist the Project Manager with issue resolution and negotiate change orders as needed. I also played a lead role in researching and facilitating the necessary software, hardware and service vendor agreements.
Titles: Project Coordinator / Interactive Producer (Full-Time)
Client: Microsoft - http://www.microsoft.com
Project Manager for the Consumer Y2K Web Site on Microsoft.com
Scope: Microsoft contracted our Seattle office of USWeb/CKS heavily to fulfill many projects, both large and small. One such project was the Consumer Y2K Web Site on Microsoft.com. This project was to construct a Microsoft.com site area containing all the educational material and step-by-step process consumers needed to ensure Y2k compliance for their home computers and Microsoft software. The project entailed adherence to Microsoft site, coding and branding standards, extensive educational material and installing an application that tested the user's computer remotely for Y2K compliance and then recommended the correct steps for the user to ensure compliance. This project contract involved 5 staff and a budget of $65,000.
Role: My role on this project was Project Manager. I was involved in project meetings at Microsoft's campus in Redmond to determine project scope, wrote the requirements and specifications document and managed the team to project completion and launch on Microsoft.com.
Client:Wavo Software
Project Manager for the Wavo.com Corporate Web site. Wavo was a software company involved in streaming media and news feeds.
Scope: This project was the planning and building of the corporate Web presence for the Wavo Software corporation. The project involved 8 staff and had a budget of $200,000. There were three components to the project, an extensive flash splash movie, a full corporate Web site and integration with the company's streaming media software.
Role: My role on this project was Project manager. I initially met with the client as lead fulfillment manager, negotiated the project scope, schedule and budget, wrote the contracts and secured the project. I then flew to the client site in Phoenix with the project team of 5 to lead the project planning sessions. I then coordinated and wrote the requirements and specifications document and managed the project to completion and launch.
Client: eHome - www.ehome.com
Interactive Producer for the administration component of the eHome.com web site. eHome was a heavily funded internet start-up that is still in business today.
Scope: This project was a large Dotcom start-up with a total project budget of over 3 million dollars and a contracted development staff of over 30. eHome was the first online company to allow the private buying and selling of real estate without the middleman agent, thereby reducing the level of commission on the sale and increasing profits for sellers and lower prices for buyers. This online system was extensive, leading and managing the buyer and seller in the entire process of listing homes and facilitating direct buyer/seller transactions.
Role: My role on this project was as a Creative Producer (Project Manager for the Creative Department) responsible for the build of the templates of the large site administration component that the eHome staff used to manage the business. However, I had extensive visibility into the project from start to finish and consider it one of the best learning experiences to have been a project team member of a large Dotcom start-up in the heyday of the internet boom.
Client: Starbucks - www.starbucks.com
Business Analyst for the Starbuck's affiliate marketing program.
Scope and Role: As the Seattle office's current expert on Online Marketing, I was engaged on contract by Starbucks to research and write an online affiliate marketing plan for Starbucks.com. An affiliate plan consisted of partnering with software vendors that managed the technology behind banner-ad and click-through affiliate revenue tracking and affiliate acquisition. The budget was $20,000 and I was the only project member.
Client: Spacelabs Medical - www.spacelabs.com
Project Manager for the Spacelabs.com Corporate Web site re-design project. Spacelabs is a leading provider of integrated healthcare information systems and medical devices.
Scope: This project was the re-design of the corporate Web presence for the Spacelabs Medical corporation. The project involved 5 staff and had a budget of $40,000.
Role: My role on this project was Project manager. I initially met with the client as lead fulfillment manager, negotiated the project scope, schedule and budget, wrote the contracts and secured the project. I then met with the client and the team to plan the site, coordinated and wrote the requirements and specifications document and managed the project to completion and launch.
Client: Washington State Medical Association - www.wsma.org
Project Manager for the Washington State Medical Association Web site re-design project.
Scope: This was a Web site reorganization and re-design project with a budget of $20,000.
Scope: This project was the re-design of the corporate Web presence for the Spacelabs Medical corporation. The project involved 5 staff and had a budget of $40,000.
Role: My role on this project was Project manager. I initially met with the client as lead fulfillment manager, negotiated the project scope, schedule and budget, wrote the contracts and secured the project. I then met with the client and the team to plan the site, coordinated and wrote the requirements and specifications document and managed the project to completion and launch.
Client: Proscenium (Now QPass.com) - www.qpass.com
Project Manager for the Proscenium partner Extranet project. Proscenium was an early leader in online Micro-transaction software.
Scope: This was an Extranet Web site that allowed the Proscenium's partners to view news and information about the company and its various activities. The project budget was $25,000.
Role: My role on this project was Project manager. I initially met with the client as lead fulfillment manager, negotiated the project scope, schedule and budget, wrote the contracts and secured the project. I then met with the client and the team to plan the site, coordinated and wrote the requirements and specifications document and managed the project to completion and launch.
Client: Washington Athletic Club - www.wac.net
Project Manager for the Washington Athletic Club Web site re-design project.
Live Project URL: www.wac.net
Scope: This was a Web site reorganization and re-design project with a budget of $30,000.
Role: My role on this project was Project manager. I initially met with the client as lead fulfillment manager, negotiated the project scope, schedule and budget, wrote the contracts and secured the project. I then met with the client and the team to plan the site, coordinated and wrote the requirements and specifications document and managed the project to completion and launch.
Client: Kavu Clothing - ww.kavu.com
Project Manager for the Kavu Web site re-design project. Kavu is an outdoor clothing company base in Seattle.
Scope: This was a simple Web site reorganization and re-design project with a budget of $27,000.
Role: My role on this project was Project manager. I initially met with the client as lead fulfillment manager, negotiated the project scope, schedule and budget, wrote the contracts and secured the project. I then met with the client and the team to plan the site, coordinated and wrote the requirements and specifications document and managed the project to completion and launch.
Title: Lead Site Builder / Maintenance Coordinator (Full-Time)
Role: Lead Site Builder / Maintenance Coordinator. My Web development role with USWeb initially continued from my role Cosmix Web Design. However, in addition to developing new client Web sites, I began my Project Management experience when I was charged with managing the hosting and maintenance of our entire current client's Web sites. I was responsible for ongoing client communications for all Web site hosting and application problems. I also began my up-sell experience here by generating between 5k and 15k a month in revenues from the sale and management of site updates and new site features and functionality.
Clients: Premera Blue Cross, Quantex Computers, Wacom Graphics, Dell, Sprint, Hewlett-Packard, Northwest Hospital, Atrieva (now IBackUp.com), Spacelabs Medical, Classic King FM, KMTT The Mountain, Rhino Records, Zumiez Clothing, Sterling Car Care, Moores Rowland Accounting, Edison Brothers Retail, Haworth Furniture, Bidmatch B2B.
Work Experience >> Cosmix Web Design
06/96-04/97 Cosmix Web Design Seattle, Washington
Cosmix Web Design was one of Seattle's first internet development companies, founded in 1995. Cosmix was purchased in 1997 and became the fourth office of USWeb Corporation.
Title: Web Designer (Full-Time)
Role: Web Designer. Working with graphic designers and back-end programmers, I conducted the graphics production, front-end coding and content integration for the following Client Web sites.
Clients: Northwest Hospital, Spacelabs Medical, KMTT The Mountain, Rhino Records, Zumiez Clothing, Sterling Car Care, Moores Rowland Accounting, Edison Brothers Retail
